Terms and Conditions

Maya Online Store – Southampton, United Kingdom

Last updated: October 2025

1. General Information

These Terms and Conditions apply to all purchases made through the Maya Online Store (“we”, “our”, “us”).
By placing an order on our website, you agree to these Terms and Conditions.
Maya Online Store is operated from Southampton, United Kingdom.

Company name: Maya Online Store
Address: [Insert address], Southampton, United Kingdom
Email: [Insert contact email]
Phone: [Insert phone number]

2. Products

All products are described as accurately as possible.
However, slight variations in colour, packaging, or appearance may occur due to photography or supplier updates.
We reserve the right to change product descriptions and prices without prior notice.

3. Prices and Payments

All prices are listed in GBP (£) and include VAT (where applicable).
Payments can be made securely via credit/debit card, PayPal, or other methods available at checkout.
Your order will not be processed until payment has been successfully completed.

4. Orders and Confirmation

Once you place an order, you will receive a confirmation email.
We reserve the right to cancel or refuse any order for reasons such as product unavailability, pricing errors, or suspected fraud.
If your order is cancelled, you will receive a full refund.

5. Shipping and Delivery

We deliver within the United Kingdom.
Delivery times vary depending on your location and the chosen shipping method.
We are not responsible for delays caused by couriers or circumstances beyond our control (e.g. weather, strikes, customs delays).

6. Returns and Refunds

You have the right to return most products within 14 days of delivery.
Returned items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds will be processed within 7–10 working days after receiving and inspecting the returned item.
Certain items (e.g. perishable goods, opened cosmetics, or custom products) cannot be returned for hygiene or safety reasons.

7. Damaged or Faulty Goods

If you receive damaged or defective products, please contact us within 48 hours of delivery.
We may ask for photos of the damage to process your claim.
A replacement or refund will be issued depending on the situation.

8. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy, which complies with UK GDPR regulations.
We do not share your data with third parties except where necessary to process your order (e.g. courier, payment provider).

9. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
Our total liability for any claim shall not exceed the total amount paid for the product in question.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be resolved in the courts of England.

11. Contact Information

For questions regarding these Terms and Conditions, please contact us at:
📧 [Insert email address]
📞 [Insert phone number]