Delivery

Delivery Options at Maya Supermarket

At Maya Supermarket, we prioritize your convenience with flexible delivery and pickup options:

1. MayaVan Delivery

  • Fast & Reliable – Your groceries are delivered fresh and on time to your doorstep.
  • Coverage: Available for addresses within our .
  • Scheduling: Choose your preferred delivery time during checkout.

2. Local Pickup

  • Quick & Easy – Skip the lines and collect your order at our .
  • No Fees – Save by picking up your order at no extra cost.
  • Flexible Timing – Select a convenient pickup time when you check out.

Exchange & Return Policy

Your satisfaction matters! If you’re not happy with your purchase, you can return or exchange items, subject to the following terms:

  • Eligibility:
    • Items must be unopened, unused, in original packaging, with the receipt.
    • Perishable goods (e.g., fresh produce, dairy, meat, bakery) are only eligible if defective or damaged at purchase.
  • Timeframe:
    • 7 days for non-perishable items.
    • to eligible products.
  • Exclusions:
    • Opened, used, or “final sale” items.
    • Products damaged due to improper handling.

Return/Exchange Process

  • Exchanges: Swap eligible items for products of equal or greater value (pay the difference if applicable).
  • Refunds: Issued to the within 3–5 business days.
  • Defective/Damaged Items: Report immediately in-store with the product and receipt for a refund, exchange, or .

Frequently Asked Questions

How do I track my order? Log in to your account and visit “My Orders” or check live updates via email/SMS.

Do you deliver to my location? Enter your postcode during checkout or to confirm delivery availability.

What if I receive a damaged or incorrect item?

  • Take a photo as proof.
  • Contact us within 24 hours of delivery for a replacement or refund.

Can I return or exchange an item? Yes, for eligible items:

  • Non-perishables must be unopened and returned within 7 days.
  • Perishables are only accepted if defective or damaged upon delivery.

What if an item I ordered is unavailable? We’ll notify you before delivery. You can accept a , or request a refund.

What payment methods do you accept?

  • Credit/debit cards (Visa, Mastercard).
  • Digital wallets (Google Pay, Apple Pay).
  • Cash on delivery (COD) for eligible orders.

Is there a minimum order value for delivery? Yes, the minimum order value is £25. Orders below this may incur an .

What are your delivery hours? We deliver daily from 8:00 AM to 8:00 PM. Select your preferred slot during checkout.